Projects are as various as our clients, so Dexterity offers five kinds of consultation

Free of charge; lasting as long as you need, to gauge if we'll suit you.  If any further work be valid and timely, and you invite Dexterity to quote, then before the end of the meeting Stephen will give you a price, and confirm it with a written offer of engagement.

Where you seek neither advice nor personal recommendations nor transactions. The FCA does not regulate work of this kind.  It is liable to VAT.

Where you limit our service to a personal recommendation for part of your financial planning.  Although the FCA regulates this kind of work - and you would have access to the Ombudsman service were we to give cause for complaint - the FCA would hold you accountable for deciding the level of service you want.  This work might be liable to VAT.

Where Dexterity limits its service to a personal recommendation for part of your financial planning. The FCA regulates this kind of work, and you would have access to the Ombudsman service were we to give cause for complaint. This work might be liable to VAT.

Where Dexterity considers the entire range of your needs; including protection and taxation as well as investment.  The FCA regulates this kind of work, and you would have access to the Ombudsman service were we to give cause for complaint.  This level of work - and ongoing service - is exempt VAT.

What to expect

In media-surveys of public opinion about IFAs, two qualities almost always appear in short supply; trustworthiness and transparent value-for-money.  On both counts, our code of conduct pledges us to offer satisfaction.

 

Before we meet, you may like to read this.  If you invite our service, it's likely to take shape like this:

a.   Unless you know exactly what you want, we'll begin with conversation.  What's going well, and not so well?  Your celebrations, aspirations; your concerns and worries?  From our conversation will emerge important data affecting your project.

b.   Whatever you want to know about Dexterity, our work, or us, we'll tell you.

c.   Quite often, within the initial meeting we're able to give people all the financial guidance they need for the time-being.  They leave having received what they want, and for no charge.

d.   If further work appears valid, timely and matches what we do well; and if you'd like me to quote a price,  I'll send you a written 'offer of engagement'.  

e.   In the event you accept my offer, we'll have a second meeting to shape an outline plan.

f.    The next stage is for me to write my specific recommendations; after which we'll confer again, to support your understanding and peace-of-mind.

g.   Point (f) we'll repeat until you and I reach cordial agreement.  Revisions from  this point come free-of-charge.

h.   Once you're happy with the plan, we'll put it into action, and begin whatever 'ongoing service' you and I will have agreed at (f) and (g).

We aspire for you to be very glad you met us; not just next day, next year, but decades hence.  This year I'm celebrating 32 years in business, and I have two clients who've been with me since October 89.

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